Frequently Asked Questions

Got a question? We’re here to help.


Does ExpenseOnDemand have a function to manage company credit cards?

Yes, the Credit Card function is available for purchase.

How can I change/reset my password?

Mobile App: Click Profile icon / Change Password and follow instructions.
Web App: Click Profile icon / Change Password and follow instructions.

Do you have any guided help videos to setup functions?

Web App: Help videos found everywhere where you see the ‘Watch Video’ icon and also in the Chatbot.

How do you communicate information for new releases?

Mobile App: New app version info is updated in Profile / About Us.
Web App: New release info is updated in Support / Version History.  
Website: Check out our  'What's New' webpage.

Where can I provide my feedback?

1. Mobile App: Go to Profile / Feedback.
2. Website: Contact Us.
3. Web App: Click Profile icon / Support / Feedback & Suggestions.

Can my subscription be setup to capture VAT/GST/Sales Tax?

Yes, there is a Tax Setup function.

After setting up the tax, assign the tax rates to expenses categories. All calculations are automated.

Will I require support to setup a subscription for my organisation?

No, we have simple guided videos that will help you to setup each function in minutes.

Will I earn commission if I refer a friend to use ExpenseOnDemand?

Yes, you will earn commission.  
Commission is paid to you once your friend registers and becomes a paying customer.

What type of business is ExpenseOnDemand suitable for?

It is suitable for all types of businesses that have 4 or more employees claiming expenses.

Who can I contact if I have a query?

1. Mobile App: Go to Profile / Feedback
2. Website: Contact Us
3. Web App: Click Profile icon / Support / Contact Us

Can I delete all test expenses before I start entering ‘real’ expenses?

Yes, to delete all your test transactions, go to Organisation Settings / Delete Test Data.

Will my data be private and safe?

Yes it is safe.  We do not store or share your data with third parties.

What methods of payment are accepted to pay for my subscription?

We currently accept:
1. Stripe - accepts all major credit cards
3. Debit Cards

Can I cancel my subscription at any time?

Yes you can.  We hope this won’t be necessary. Should this be the case then you can unsubscribe anytime.


Can I recall my expenses after submitting them for approval?

Yes, any expense can be  recalled anytime but only before the approver has opened them.

Can I change my currency after setting up my subscription?

Yes, this has to be done by a  Finance Manager.
Note, this is not possible as soon as an expense has been submitted into the subscription.  

Can I add more expense categories?

Yes, using our Expense Category Management function, you can add / edit / deactivate any expense categories.

Can I upload multiple receipts to a single expense?

Yes, you can upload multiple receipts for any expense item.

Where can I view details for my subscription?

View your subscription details using the web app: Dashboard / Your Invoices / Your Subscription.

Can I manage my expenses using tags?

Yes, create new or use existing tags and assign them to your expenses.

Can I export expenses in a CSV format?

Yes, you can export your expenses that have been passed for payment in CSV format.

What formats can I export my expenses in?

Yes, expenses can be exported in the following formats:
1. MS Excel
2. PDF (includes all receipts)

Can I forward my emails with receipts attached to the app to create an expense?

Yes, by forwarding your email including the attachments to the email:  
An instant incomplete expense item will be created for you to later complete and submit.

Can I upload my company logo?

Yes, this can be done from Organisation Settings / Logo.

How do I change my name?

Contact your Finance Manager to do this.

What is Mileage Auto Tracker (GPS)?

This allows you to capture your full journey with a map displaying the route.
The map will be used as a receipt for your expense claim.

Can I export my expenses using the file format of my accounting system?

Yes, by using our function 'Build Your Own Report', you can use it to export all your expenses and then import it into your accounting system’s required format.

What receipt formats can I upload to my expense item?

The app accepts
1. PDF
2. PNG